5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors employ security guard companies they have a picture in your mind of exactly what their contract security force will look like, but also often what they get is not what they envisioned. What we have discovered is that almost all security guard companies are capable of supplying the service that property supervisors want, but also often do not because of a lack of continuing excellent control procedures.
Security guard companies are unlike any vendor that a home manager usually hires. If you employ a painter, you can see whether they are doing their jobs by looking at the walls. But when you employ a security guard business, how often can you see if the guard organization is performing their job including running background checks and drug screenings, providing good training for your guards, and efficiently tracking and supervising your guards. In the majority of cases they likely are, but it is important to implement a method of verification and quality control to ensure that problems connected with the deficiency of performing these jobs do not begin to occur.
In this article we’ll discuss five (5) simple steps to improving your safety guard service and attaining what you picture as your ideal keyholding Enfield.
Display Your Guards Qualifications
In many nations, guards have been mandated to have a predetermined amount of training before they can begin working as security guards. If your state is one of those states, ensure that your security guard organization is compliant.
If you’re in a state where there are no state requirements for shield certificate, then inquire into the sort of training that is being supplied by your security company and inquire does it seem adequate.
Additionally, is the security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they are, they should be supplying you with verifications. Otherwise, why?
Another excellent method to display if the guard is a good fit for your property is to conduct a short”interview” to get a sense of the guard and also to explain your expectations. This initial dialogue can tell you a good deal on what to expect from that guard and it gives you an opportunity to ask another guard if you feel that it is essential.
Evaluate Guard Training
Although most security guard companies have an extremely thorough orientation that introduces every guard to the business itself, in several cases the guard’s orientation to his delegated property is not as complete. We call the orientation for the delegated property”Site Specific Training”. Learn What your site specific training resembles:
• Does it occur at your premises?
• Just how long is each new officer educated?
• Just how long does the security firm double lender?
• How thoroughly are your article requests explained?
Determine the response to each of these questions and make certain that they match what you feel is sufficient. You should even think about sitting in on your safety guard company’s orientation and also your site specific training to acquire an understanding of what goes on preparing a guard to work at your premises.
Inspection Your Guard’s Supervision
Protect supervision is one of the main factors of good security guard service. When security companies deliver poor supervision, there is not enough emphasis placed on preventing errors, problems, and complaints. Deficiency of supervision also removes the chance for the guard to understand and better understand their responsibilities. When the guards aren’t being supervised, they begin to feel that their work is not significant and they begin to find themselves as less of a part of the security team. When guards do not feel as part of your team it generally leads to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers may not be included. If your contract does not require on-site supervision, how does your security guard firm remotely supervise its guards? Outside the normal security firm field supervisor spot checks, the two methods of distant supervision that prove most successful are:
If your guards must make rounds of your premises, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems offer a distant means of tracking the guards while they are on your premises. These tracking systems permit the security guard business to monitor the log and time the activity of these guards while they are making rounds to several areas on your premises. Many Officer Tour Tracking Systems can create reports which enable the safety guard firm to quickly acquire an understanding of if the guard is making rounds. The property manager should also be provided with an abridged version of those reports. Producers of such systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that using a method for guards to check in regularly with the safety guard company provides a method of making certain that each guard is secure and alert. Using guards check-in regularly together with the safety guard business, at least every 30 minutes, guards feel that their security is important and that being awake and alert is an important part of their job.
Inspect Your Favorite
After hours inspections of your guards are always great ways of finding out just what is occurring with your safety as you aren’t there. During these inspections, make sure to ask your safety guards questions about their duties and responsibilities to ensure that they understand their jobs. In reality, we suggest having your safety guards audited regularly, formally (i.e. post review ) and (i.e. secret shopped) by a certified security adviser as part of your continuing security program. Remember, when choosing a security adviser be confident that the adviser is not actually a security guard business. If that’s the case, your audit is guaranteed to develop problems with your existing security guard business.